All Poles Treated and Ready for Use

Privacy Policy

1. Introduction
1.1 We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.

2. Collecting personal information
2.1 We may collect, store and use the following kinds of personal information:
(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths);
(b) information that you provide to us during the use of our website (such as name, address and contact details);
(c) information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (including your name and email address);
(e) information contained in or relating to any communications that you send to us or send through our website.

3. Using your personal information
3.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
3.2 We may use your personal information to:
(a) administer our website and business;
(b) send statements, invoices, payment reminders and other commercial communications to you
(c) send you our email newsletter or other marketing communications relating to our business or our related brands and companies which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
3.3 If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

4. Disclosing personal information
4.1 We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
4.2 We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.
4.3 We may disclose your personal information:
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.
4.4 Except as provided in this policy, we will not provide your personal information to third parties.

5. International data transfers
5.1 Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this policy.
5.2 Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic Area.
5.3 Personal information that you submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.
5.4 You expressly agree to the transfers of personal information described in this Section 6.

6. Retaining personal information
6.1 This Section 7 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
6.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
6.3 Notwithstanding the other provisions of this Section 7, we will retain documents (including electronic documents) containing personal data:
(a) to the extent that we are required to do so by law;
(b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

7. Security of your personal information
7.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
7.2 We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
7.3 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

8. Amendments
8.1 We may update this policy from time to time by publishing a new version on our website.
8.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
8.3 We may notify you of changes to this policy by email.

9. Your rights
9.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
(a) the payment of a fee (currently fixed at GBP 10); and
(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
9.2 We may withhold personal information that you request to the extent permitted by law.
9.3 You may instruct us at any time not to process your personal information for marketing purposes.
9.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

10. Third party websites
10.1 Some of our websites may include hyperlinks to, and details of, third party websites.
10.2 We have no control over, and are not responsible for, the privacy policies and practices of third parties.

11. Updating information
11.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.

12. Cookies
12.1 Our website uses cookies.
12.2 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
12.3 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
12.4 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
12.5 We use persistent and session cookies on our website.
12.6 The Total Poles website, owned by Lapa Distribution, uses cookies to track the behaviour patterns of visitors to this website. These are controlled by third parties such as Google Analytics. We use Google Analytics to help us monitor our website traffic. Google Analytics generates statistical and other information about website use by means of cookies. We use the information gathered by Google Analytics to improve the Customer experience, improve website performance and to help identify any potential problems or errors with the website.
12.7 The Total Poles website, owned by Lapa Distribution, also uses session cookies in order to ensure the website is able to function correctly, and this allows visitors to browse, and purchase items online. Further details of these session cookies are available in our Cookie Policy.
12.8 Within Google Analytics we may also use “Remarketing” to advertise online and make ads more relevant. Remarketing cookies will be used by third parties (including Google) to show our ads on websites other than our own. To control your ad preferences with Google please see their Ad Settings Options and Google's Privacy Policy.
12.9 We sometimes embed content from websites such as YouTube, Facebook and Twitter. Pages with this embedded content may present cookies from these websites. When you use Social Network 'share' buttons on our website, a cookie may be set by the service you have chosen to share content through. We do not control these cookies and you can check the relevant third party website for more information about these.
12.10 You may prefer not to allow the use of Cookies, you can change the configuration of your browser to either warn you when you receive a Cookie, or to automatically reject them. However, you may find that if you disable Cookies completely our website may not work or function correctly.
12.11 To find out more about Cookies and to see what Cookies have already been set on your computer, how to manage or delete them. Please visit All About Cookies.